Shipping policy
Manny's is the operator of www.mannyscollection.com. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Domestic (Australia Wide)
AUSTRALIA POST (Must refer to Australia Post for estimated shipping times)
Standard Shipping: $6.99
Express Shipping: $16.99
Please do keep in mind that there may be delays with Australia Post, but we are trying our best to get your orders to you as soon as possible.
3. Returns
3.1 Return Due To Change Of Mind
Manny's does not accept returns due to change of mind.
3.2 Warranty Returns
Manny's will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items..
Upon return receipt of items for warranty claim, you can expect Manny's to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
Please be mindful that this may be affected slightly, due to Australia Post delays.
4.2 Transit time Internationally
We currently do not offer shipping outside of Australia.
4.3 Dispatch Time
Email must be sent to hello@mannyscollection.com.
4.5 P.O. Box Shipping
Manny's will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please take your parcel to a local Australia Post to conduct an assessment on your damaged item.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us at hello@mannyscollection.com.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at hello@mannyscollection.com